Privacy Policy
Last updated: May 24, 2026
FalconZoft ("we", "our", or "us"), a digital agency based in Dubai, United Arab Emirates, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit falconzoft.com or engage our services. We comply with UAE Federal Law No. 45 of 2021 on Personal Data Protection (PDPL).
1 Information We Collect
Information you provide directly:
- Name, email address, phone number, company name
- Project requirements submitted via contact or quote forms
- Payment information (processed securely via Stripe — we do not store card numbers)
- Account credentials when you register as a client
- Files you upload (e.g. payment slips)
Information collected automatically:
- IP address, browser type, and device information
- Pages visited and time spent on the site
- Referring website or search query
- Cookies and similar tracking technologies
2 How We Use Your Information
- To respond to your enquiries and deliver our services
- To process payments and manage your orders
- To send project updates, invoices, and support communications
- To improve our website and service offerings
- To send marketing emails (only with your consent — you can unsubscribe at any time)
- To comply with legal obligations under UAE law
- To prevent fraud and ensure the security of our systems
3 Cookies
We use cookies to enhance your browsing experience. These include:
- Essential cookies — required for the site to function (session management, CSRF protection)
- Analytics cookies — Google Analytics to understand site usage (anonymised)
- Preference cookies — remember your settings
You can disable cookies in your browser settings. Note that some features may not work correctly without them.
4 Third-Party Services
We use the following trusted third-party services that may process your data:
We never sell your data to third parties.
5 Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy:
- Client account data — retained for the duration of the business relationship + 3 years
- Contact form enquiries — 2 years
- Payment and order records — 7 years (UAE tax compliance)
- Marketing consent records — until you withdraw consent
6 Your Rights (UAE PDPL)
Under UAE Federal Law No. 45 of 2021, you have the right to:
- Access — request a copy of the personal data we hold about you
- Correction — request correction of inaccurate or incomplete data
- Deletion — request erasure of your data (subject to legal retention obligations)
- Portability — receive your data in a structured, commonly used format
- Objection — object to processing of your data for marketing purposes
- Withdrawal of consent — at any time, without affecting prior processing
To exercise any of these rights, email us at privacy@falconzoft.com. We will respond within 30 days.
7 Data Security
We implement industry-standard security measures including SSL/TLS encryption, hashed passwords, access controls, and regular security reviews. While we take every precaution, no method of internet transmission is 100% secure. If you suspect a data breach, please contact us immediately.
8 Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately.
9 Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or a prominent notice on our website. The "Last updated" date at the top of this page always reflects the most recent revision.