Project Handover Process
When your project is complete, we don't just hand you a link and disappear. Our structured handover ensures you are fully in control, confident, and supported.
Full Documentation
Every feature documented
Video Walkthrough
Recorded for your reference
100% Ownership
All credentials transferred to you
Post-Launch Support
We monitor your go-live
Our 7-Step Handover
Every project follows this structured process — no exceptions.
Final Quality Assurance
1–2 days before handover
Before we hand anything over, we run a thorough QA pass on every deliverable:
- Cross-browser testing (Chrome, Safari, Firefox, Edge)
- Full mobile responsiveness check (375px, 768px, 1440px)
- Page speed test — must score 80+ on Google PageSpeed
- All forms tested end-to-end (submission, email, WhatsApp notification)
- SEO audit — all meta tags, sitemap, robots.txt verified
- Security scan — admin panels secured, no public vulnerabilities
Live Walkthrough Session
Scheduled at a time that suits you
A live video call (Zoom / Google Meet) where we walk through your entire project:
- Complete demo of the finished website / application
- All admin panel features demonstrated
- How to update content, images, blog posts, and products
- How to view and respond to enquiries and orders
- Q&A — any questions answered live
- Session is recorded and sent to you within 24 hours
Credentials & Ownership Transfer
Secure transfer via encrypted document
All accounts and access are transferred into your ownership:
- Hosting account login or FTP/SSH credentials
- Domain registrar credentials (if managed by us)
- WordPress / Shopify admin credentials
- Google Analytics & Search Console access
- Stripe, payment gateway accounts (if applicable)
- Any third-party API keys and service accounts
- Git repository access (if applicable)
Documentation Package
Delivered as PDF + video
You receive a comprehensive documentation package including:
- Website Admin Guide (how to manage every section)
- Content Management Guide (updating pages, blogs, products)
- Security checklist and password management guide
- Monthly maintenance checklist
- Backup and restore instructions
- Contact details for ongoing support
- Third-party plugin/theme licence keys and renewal dates
1-Hour Training Session
Live video — recorded for your team
We train you (or your team) to confidently manage the website independently:
- How to add and edit pages, posts, products
- How to upload images and manage the media library
- How to respond to customer enquiries from the admin panel
- How to process orders and generate download links
- Basic SEO — how to optimise new content
- What to do if something goes wrong (who to call, where to look)
Source Files & Asset Delivery
Via Google Drive or WeTransfer
All project files are packaged and delivered to you:
- Complete source code (zipped)
- All original design files (Figma / Adobe XD / Photoshop)
- Logo files in all formats (SVG, PNG, PDF, black/white variants)
- Brand colour palette and typography guide (brand book)
- All media files — original photos, icons, illustrations
- Database export / backup file
Post-Launch Support Period
Begins on go-live day
After launch, we stay close to ensure everything runs smoothly:
- Launchpad: 1 month free support
- Growth: 3 months priority support
- Total Digital: 12 months dedicated support + maintenance
- Bug fixes within 24 hours during support period
- Weekly uptime monitoring alerts
- Performance report at end of first month
- Ongoing WhatsApp support line
You Own Everything — 100%
We build it, you own it. No lock-in, ever.
Source Code
Full code ownership — deploy anywhere, modify anytime, no ongoing licence fees to us.
All Designs
Every mockup, wireframe, illustration, and brand asset is yours. Original Figma files included.
Your Data
Your database, your content, your customer data. We have zero access after handover.
Domain & Hosting
All accounts are in your name. You control your hosting, your domain, your email.
Ecommerce Setup
Shopify / WooCommerce accounts fully transferred. All products, orders, and customer data intact.
SEO Foundation
All SEO work — meta tags, Google Analytics, Search Console, sitemap — stays with you permanently.
Typical Project Timeline
From first meeting to live website
Discovery & Proposal
We understand your goals, competitors, and brand — then send a detailed proposal.
Design & Wireframes
Mockups in Figma. You review, request changes, and approve the visual direction.
Development
Full build in WordPress or Shopify. You have staging access to review progress.
Review & Revisions
You test everything on staging. We action your revision requests (included in package).
QA & Pre-Launch
Our QA process runs. Speed, security, SEO, and mobile checked.
Go Live
DNS updated, SSL active, site launched. We monitor for 24 hours post-launch.
Handover & Training
The full 7-step handover process above. You leave fully confident and in control.
Ready to Start Your Project?
Every FalconZoft project ends with you fully in control. No confusion, no lock-in, no "what do I do now?" — just a professional handover and a site that grows your business.